LCBH recently closed its help desk and opened a new resource table.
The new resource table is located on the 14th floor of the Daley Center, 50 W. Washington St., which is right outside of the eviction courtrooms. The resource table is stocked with copies of our informational Tenants in Foreclosure Brochures (both the Chicago & statewide versions) in English and Spanish.
Renters can still get one-on-one counseling via our free Tenants in Foreclosure Helpline: in Chicago (312) 784-3507, Cook County (855) 207-8347.
The former Tenants in Foreclosure Help Desk was initially launched in 2011 to provide renters and attorneys in eviction court with legal information regarding renters’ rights during foreclosure. Help desk staff spotted a lot of illegal notices and other common violations, but more importantly, they helped keep a lot of renters from being unfairly evicted from their homes.
Since then, a number of new renter protections have come to pass and a lot of people have been educated on the laws. We found that we were helping more people with basic court information rather than foreclosure related issues, and at the same time, the demand for assistance through our help lines was steadily increasing.
So to better assist renters, we felt the time had come to close the help desk and focus those resources on our help lines and helping more renters, more quickly.