Rentervention is a chatbot service that will offer support to low-income tenants in unsubsidized Chicago housing dealing with conditions issues, eviction, and security deposit disputes. Tenants will be able to access help 24/7 though either a website or by texting. When appropriate, the chatbot will refer tenants to a free lawyer providing limited scope support through Rentervention’s Virtual Clinic.
Conor Malloy joined our team in December last year as the project director of Rentervention. In this role, he develops content for pro bono attorneys, creates scripts for the chat interface, and trains pro bono attorneys. Conor is excited to lead this pilot project in utilizing technology to easily provide legal guidance to those most in need.
Rentervention will go live on May 1, and a public awareness campaign will help promote the project to renters throughout Chicago over the summer.