Q & A with Renny the Robot

Q & A with Renny the Robot

In 2019, LCBH, with support from the Lawyers Trust Fund, launched Rentervention.com, a free tool for Chicago renters who have questions about their rights when it comes to eviction, security deposits, and repairs needed in their homes.

We sat down with Renny for a Q & A to learn more about him.

Q: How many renters have contacted you since the start of the pandemic?
A: Since about mid-March through Memorial Day about 6,800 renters have contacted me. It feels so good to help so many! Rentervention has really grown,

Q: What is the most common question you receive?
A: The most common type of questions I get are about not being able to pay rent and Coronavirus-specific issues. Renters want to know what rights they have since the law and guidelines can change from day-to-day. About 2 of every 3 questions I get are on this topic. I’m taught new information all the time so I provide the best possible service.

Q: Cubs or White Sox?
A: Go Cubs! Go!

Q: Deep dish or thin crust?
A: OK. OK. This one is tricky. Don’t hold this against me but I was taught to think like a lawyer. There’s a time and place for both types - BUT - at the end of the day... gotta go thin crust. You gotta love to be able to do the fold.

Q: In what ways can you assist renters during this pandemic?
A: I can help renters through the COVID crisis in a variety of ways. I can help renters write letters to their landlords about difficulty in paying rent... inform renters about what their landlord can or can’t do... and even connect renters with volunteers who can help with legal issues or accessing other resources, like emergency rental payment assistance. I’ve successfully chatted with 100’s of Chicago tenants who need COVID-specific information!

Q: How can attorney sign up to volunteer with you, Renny?
A: I’m always thrilled when I can make new attorney friends who I can introduce to my friends across Chicago who need housing help. Attorneys can email probono@lcbh.org or click on the button below to send a request to learn more about how to volunteer!

Renny remains available for all Chicago Tenants even as Illinois enters phase three in its reopening process. Renny can be reached by going to rentervention.com or by texting “hi” to 866-773-6873.

Below are a couple of screenshots of our conversation with Renny.

conversation with Renny
conversation with Renny
conversation with Renny
conversation with Renny
conversation with Renny
conversation with Renny
conversation with Renny